SonoNiko Tickets is a Discord bot to run your server's support: button panels, tickets in private channels and a web dashboard to configure everything from your browser, even on mobile.
The Free plan is free forever. This license unlocks Premium on your server and takes your support to the next level: more panels and categories, a question form when a ticket is opened, transcripts you can browse from the dashboard, staff statistics and customer ratings.
There is nothing to install: the bot is already online 24/7 and updates itself. After purchase you will find your key in the customer area and can activate it in seconds with /premium attiva or from the dashboard.
If the license is refunded, your server goes back to the Free plan without losing panels, categories or tickets.
Features
- Unlimited panels and categories
- Up to 5 form questions when a ticket is opened
- HTML transcripts you can view and download from the dashboard
- Staff statistics: handled tickets, first response, resolution time
- 1 to 5 star support rating when a ticket is closed
- Automatic closing of inactive tickets with a warning
- Support hours with an out-of-hours notice
- Custom embeds: your server's colour, footer and logo
- Already hosted, nothing to install
- Updates included